Return & Refund Policy
Folly Nutrition - Satisfaction Guarantee, Refund & Cancellation Policy
Last updated: March 2026
Our 90-Day Money-Back Guarantee
We built Folly because we were tired of supplements that promised everything and delivered nothing. 84% of women in our study saw improved hair health in the first 30 days. We're giving you 90 to decide for yourself.
If you've been using Folly consistently for at least 14 days and you're not seeing a difference within 90 days of your original purchase date, contact us and we'll refund your purchase. No hoops. No runaround.
How the Guarantee Works
Eligibility
To qualify for a refund under our 90-Day Guarantee, you must meet the following conditions:
- You have used Folly daily for a minimum of 14 consecutive days. Hair health requires consistent use to produce meaningful results. We ask for at least two weeks of daily use so the microspheres have time to begin working. Refund requests submitted before 14 days of product use are not eligible under this guarantee.
- Your refund request is submitted within 90 days of your original order date.
- You have not previously received a refund under this guarantee.
How to Request a Refund
Email us at support@follynutrition.com with the subject line "90-Day Guarantee." Include your order number and a brief description of your experience. Our team will respond within 2 business days.
We may ask a few simple questions about your usage to confirm eligibility, but we will never make the process difficult. If you qualify, we'll process your refund to your original payment method within 5-7 business days.
What's Covered
The guarantee applies to subscription purchases made within the 90-day window. Refunds are calculated based on the amount you were actually charged. Introductory or promotional orders at a reduced rate (such as a $1 first order) are refundable only up to the amount paid.
Subscription Management & Cancellation
You may cancel your Folly subscription at any time. There are no cancellation fees and no penalties.
How to Cancel
You can manage or cancel your subscription in two ways:
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Through your Skio customer portal. You'll receive a link to your portal in your order confirmation email and in every subscription-related email from us. From the portal you can cancel, skip an order, swap products, or update your payment and shipping info.
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By emailing us at support@follynutrition.com. Just include the email address associated with your order and we'll process your cancellation within 1 business day.
When Cancellation Takes Effect
When you cancel, your subscription will remain active through the end of your current billing period. You will not be charged again after cancellation. If you cancel before your next billing date, no further charges will be applied to your payment method.
Reactivation
Changed your mind? You can resubscribe at any time through our website or through your Skio customer portal.
Refund Eligibility vs. Cancellation
These are two separate things and we want to be transparent about how each works.
Cancellation stops future charges. You can cancel your subscription at any time through your Skio customer portal or by emailing us. No questions asked.
A refund returns money you've already paid. To be eligible for a refund under our 90-Day Guarantee, we ask that you've given Folly a real try, which means at least 14 days of consistent, daily use. This isn't a technicality. Hair health takes time, and we want you to give the product a fair chance before deciding it's not for you.
If you cancel your subscription before using the product for 14 days, your cancellation will be processed immediately and no further charges will apply, but you would not be eligible for a refund under the 90-Day Guarantee.
Promotional & Introductory Offers
From time to time, Folly may offer promotional pricing or introductory subscription rates (such as a $1 first order). These promotions may have specific terms regarding subscription pricing, billing frequency, and refund eligibility that differ from our standard terms. The specific terms of any promotional offer will be clearly disclosed on the offer page at the time of purchase.
For promotional subscriptions, your first order will be charged at the promotional rate. Subsequent subscription orders will be charged at the rate disclosed on the offer page at the time you subscribed. You can view your upcoming charge amount and billing date at any time through your Skio customer portal.
Refunds for promotional orders are limited to the amount actually paid. For example, if your first order was $1, the maximum refund for that order is $1.
Damaged or Defective Products
If your order arrives damaged, defective, or is not what you ordered, contact us at support@follynutrition.com within 14 days of delivery. We will replace the product or issue a full refund at no additional cost to you. The 14-day minimum use requirement does not apply to damaged or defective product claims.
Returns
We do not accept physical product returns at this time. All refund requests are handled through our 90-Day Money-Back Guarantee as described above. If your product arrives damaged or defective, see the Damaged or Defective Products section.
Contact Us
Folly Nutrition Customer Support Email: support@follynutrition.com
We aim to respond to all inquiries within 2 business days. For subscription management, you can also access your Skio customer portal at any time using the link in your order confirmation or subscription emails.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. The 84% statistic is based on a 300-person consumer perception study where participants used Folly for at least 4 weeks.